u/ZealousidealGoat1552

Recently joined a company as a new CSM - 2/3 months in so still learning the product. I have also got about 6+ years of experience in CSM and CSE roles, so the actual role and job function isn’t new to me.

I have joined and been given a book of business where about 30% - 40% of the customers are already about to churn off the platform - most of them had very little CSM exposure the past 4-5 months due to previous CSM’s leaving without much of a handover in sight.

My manager isn’t particularly supportive and I am under a lot of pressure to turn the accounts around from full churn.

Has anyone been in this sort of situation before and what would your advice be?