Support is giving contradictory answers and blocking my portfolio transfer
I’m based in Spain and I’m currently trying to transfer my securities positions from Trade Republic to another broker. However, I’ve run into a complete lack of clarity from support, and I’m trying to understand if anyone else has experienced the same issue.
So far, I’ve received multiple conflicting explanations from support agents:
* First, I was told I could initiate the transfer directly from the app
* Then I was told that Spanish accounts don’t support outgoing position transfers, which is why the option does not appear in my app
* After that, I’ve been passed between several support agents, each repeating one of these two conflicting answers without clear confirmation
As a result, I’m now being told that the only option is to sell my positions and repurchase them in the new broker. This is not an acceptable solution for me because it would create a taxable event that I'm specifically trying to avoid as I'm in the process of leaving Spain.
What makes this especially frustrating is that this isn't a complicated portfolio transfer. It's a single ETF position.
At this point, I'm not even asking for anything special. I just need a definitive answer from someone at Trade Republic who can actually verify whether outgoing transfers are supported for Spanish accounts and, if they are, help me initiate one.
Has anyone with a Spanish Trade Republic account successfully transferred positions out without selling? And if anyone from Trade Republic monitors this subreddit, I'd really appreciate your help.