Support is giving contradictory answers and blocking my portfolio transfer

I’m based in Spain and I’m currently trying to transfer my securities positions from Trade Republic to another broker. However, I’ve run into a complete lack of clarity from support, and I’m trying to understand if anyone else has experienced the same issue.

So far, I’ve received multiple conflicting explanations from support agents:

* First, I was told I could initiate the transfer directly from the app
* Then I was told that Spanish accounts don’t support outgoing position transfers, which is why the option does not appear in my app
* After that, I’ve been passed between several support agents, each repeating one of these two conflicting answers without clear confirmation

As a result, I’m now being told that the only option is to sell my positions and repurchase them in the new broker. This is not an acceptable solution for me because it would create a taxable event that I'm specifically trying to avoid as I'm in the process of leaving Spain.

What makes this especially frustrating is that this isn't a complicated portfolio transfer. It's a single ETF position.

At this point, I'm not even asking for anything special. I just need a definitive answer from someone at Trade Republic who can actually verify whether outgoing transfers are supported for Spanish accounts and, if they are, help me initiate one.

Has anyone with a Spanish Trade Republic account successfully transferred positions out without selling? And if anyone from Trade Republic monitors this subreddit, I'd really appreciate your help.

reddit.com
u/acolombo — 7 days ago
▲ 68 r/finanzaspersonalesESP+2 crossposts

Avoid Trade Republic! They're blocking my portfolio transfer and support gives conflicting information

I’m based in Spain and I’m currently trying to transfer my securities positions from Trade Republic to another broker. However, I’ve run into a complete lack of clarity from support, and I’m trying to understand if anyone else has experienced the same issue.

So far, I’ve received multiple conflicting explanations from support agents:

  • First, I was told I could initiate the transfer directly from the app
  • Then I was told that Spanish accounts don’t support outgoing position transfers, which is why the option does not appear in my app
  • After that, I’ve been passed between several support agents, each repeating one of these two conflicting answers without clear confirmation

As a result, I’m now being told that the only option is to sell my positions and repurchase them in the new broker. This is not an acceptable solution for me because it would create a taxable event that I'm specifically trying to avoid as I'm in the process of leaving Spain.

What makes this especially frustrating is that this isn't a complicated portfolio transfer. It's a single ETF position.

At this point, I'm not even asking for anything special. I just need a definitive answer from someone at Trade Republic who can actually verify whether outgoing transfers are supported for Spanish accounts and, if they are, help me initiate one.

Has anyone with a Spanish Trade Republic account successfully transferred positions out without selling? And if anyone from Trade Republic monitors this subreddit, I'd really appreciate your help.

reddit.com
u/acolombo — 7 days ago

Do you know any bank branches in Casablanca where staff speak English?

Hey everyone,

I’ve been living in Casablanca for a while as a foreigner, and I’m finally getting ready to open bank accounts for myself and for the company I’m setting up.

From what I’ve seen, most banks have pretty similar conditions, and fees are basically unavoidable anyway for convertible MAD/EUR accounts.

The main thing I’m really looking for is simply a branch where the staff can speak English. I can understand French and some Darija, but I’d prefer English to avoid any possible miscommunication, especially for business-related stuff. Ideally, I’m looking in central Casablanca - Maarif, Gauthier, or Oasis area.

I know this might be a bit of a long shot, but maybe someone here works in a bank or has had a good experience and can point me to the right branch.

Thanks in advance 🙏

reddit.com
u/acolombo — 30 days ago