Adjuster won't answer
Looking for recommendations on how to best proceed and advocate for myself. Apologies in advance, my post is intentionally a bit vague just in an abundance of caution since this is an ongoing issue.
I am having a ridiculously hard time getting in touch with the adjuster on my WC claim. Calls and voicemails go unanswered. Emails *eventually* get responses (usually 2-3 weeks later). Providers have even complained that the adjuster won't respond to them regarding approvals or getting paid.
Beyond the annoying and unprofessional lack of communication, my main concern is that I've been off work for a couple weeks now since my knee surgery and have to yet to receive any wage compensation. I haven't even received any information regarding wage compensation or if there's anything I need to do from my end to get the process going or expedite things. Made multiple calls to the adjuster today and got no response. And that's including after speaking to a different employee of the WC company who said they talked to my adjuster and that my adjuster said they'd call me back before EOD.... At this point the only thing I can reasonably conclude is that my adjuster is aware and is just willfully ignoring me.
I've previously asked my employer (who fully supports and approves of my claim) about if there's anything they can do from their side and they say that there isn't.
So any suggestions on next steps?
Google recommends contact the KY DWC? Is that likely to get me anywhere?
I can't really afford to hire a lawyer, and have anecdotally heard that even just mentioning getting a lawyer or having talked to one can potentially make things worse if the WC company decide to get malicious about it.