Another deeply disappointed customer
Received a Karu Pro 16 for Father’s Day and got around to using it mid July.
After a month of effort, it’s a failure. The oven can’t maintain 400c and constantly flames out. More often than not I need to hold the burner in the priming position to actually cook a pie.
I’ve spent more time trolling online forums about cleaning thermocouples than I’ve spent using the oven.
Anyone else have this problem? Ooni customer support is an exercise in malicious compliance. They want videos of everything for a machine with one knob.
Does Ooni honor their warranty or should I go straight to chargeback. Thankfully I used an Amex card.