Should I take BGMI/KRAFTON to Consumer Court over a lost account?
I’m looking for some advice regarding my BGMI account.
My BGMI account was linked only to my Facebook account, and unfortunately, my Facebook account was disabled around two years ago due to a copyright infringement issue. I work in digital marketing, and the copyright issue happened on that Facebook account.
I tried multiple times to recover my Facebook account and contacted Meta’s support, but unfortunately, nothing worked. As a result, I also lost access to my BGMI account because Facebook was the only login method linked to it.
The frustrating part is that I had spent around ₹15–16 lakh on that BGMI account over the years, mainly on skins, items, and other in-game purchases. And before anyone says, “Who spends that much on a game?” .I understand how it sounds, but gaming was a hobby of mine, and I gradually spent that money over time.
It has now been around two years. I have tried pretty much every possible way to recover the account, but I haven’t been able to get anywhere.
I also contacted BGMI’s customer/chat support, but they basically told me that they cannot help if the linked Facebook account is no longer accessible.
This is what I don’t understand: I spent a significant amount of money on their platform, yet there seems to be no proper process to help me recover access to the account in a situation like this.
I’m now considering approaching the Consumer Forum/Consumer Commission and filing a complaint against BGMI/KRAFTON, especially because of the amount I have spent and the lack of meaningful support.
Do you guys think this is worth pursuing? Has anyone here dealt with a similar situation or taken BGMI/KRAFTON to the Consumer Forum?
I’d really appreciate any advice on whether I have a reasonable case or if there’s another legal/official route I should try first.