u/avinandan_4980

To: Tyler, Exodus Support

Subject: Legal Notice - Consumer Protection Act Violation - Ticket #623767

Mr. Tyler,

Your email dated [date] is an admission that:

1. Exodus routed my 29,489.6 USDT to ChangeNOW without my explicit consent to third-party terms

2. Exodus has "no influence" yet took my BTC and sent it to ChangeNOW

3. For 625 days, "path remains same" = no action taken

This violates Consumer Protection Act 2019 Sec 2(47) - Unfair Trade Practice.

Final deadline: 06.07.2026, 11:59 PM IST.

Provide: 1. ChangeNOW's legal entity details 2. Dubai Police case number 3. Full refund

Failing which, FIR + Consumer Case + RBI complaint will be filed 07.07.2026.

Abhinandan singh

I swapped 0.444884 BTC → 29,489.6 USDT on Exodus using their integrated partner ChangeNOW about 2 years ago.

Transaction details:

• BTC TxID: 01dde1d8ed1b8

• Status: Pending for 2 years

• Receiving USDT Wallet: TSHNAMXjqe2

• Amount held: 29,489.6 USDT ≈ 25,00,000+ INR

\[Proof\]

What happened:

1. BTC was sent successfully 2 years ago. USDT never arrived.

2. For 2 years ChangeNOW support keeps saying "under investigation due to suspected illegal activity". They gave no proof, no case number, no timeline, no resolution.

3. Exodus support has not replied at all despite it being their in-app swap.

4. I posted this on r/ChangeNOW\_io 8 hours ago with screenshots. Moderators deleted my post instead of replying. Screenshot attached.

This looks like funds are being held indefinitely without any legal authority or evidence. I have all blockchain records, emails, and screenshots ready.

My questions:

1. Has anyone else faced the same "under investigation" excuse from ChangeNOW?

2. Any advice on legal action in India for funds held by foreign crypto exchangers?

3. Is Exodus liable since the swap was done inside their wallet?

I’m not posting this to defame anyone. I just want my funds released or a valid legal reason with proof. If you’re from ChangeNOW/Exodus and reading this - provide a case number or release the funds.

Edit: I will update this post if I get resolution. Thanks.

I swapped Bitcoin to USDT on Exodus using their integrated partner ChangeNOW about two years ago. BTC transaction ID 01dde1d8ed1b8 But the USDT never arrived in my receiving wallet TSHNAMXjqe2 Since then ChangeNOW keeps replying that it is under investigation due to suspected illegal activity, with no proof, no timeline, and no resolution for two years. Exodus has not replied at all. This looks like funds are being held indefinitely without any legal authority or evidence. I have all the screenshots and blockchain records ready. Has anyone else faced the same issue with ChangeNOW or Exodus? Any advice on how to get the funds released would really help.