AWS account suspended, no one responds to support ticket. What to do now?
I've got a sudden email about two weeks ago that my AWS account is closed.
No reason was given but I suspect that it's because I haven't updated my payment method as my card expired some time ago. I haven't received any notifications that it expired though.
After receiving the email I immediately went and updated the payment method and created a support ticket for account reinstating.
But it has been two weeks now and the ticket just sits there unassigned without a response.
What do I do now?
I have important data that I haven't backed up on S3. I really can't loose it.
Can I do anything to save my account?
UPD. Here's an exact email I've got:
>Greetings from Amazon Web Services,
>This e-mail confirms that your Amazon Web Services account has been closed.
>If your AWS account was closed after the first day of any month you may still receive another bill. Please see the Billing & Cost Management Console for details about any remaining charges applicable to the services you have used. You may also download any past billing statement or tax documents in the Billing & Cost Management Console.
>If you self-closed your account, it will permanently close in 90 days. Once that period has passed, the account cannot be reopened, and AWS will delete any remaining content in the account.
>If AWS closed your account, the account will be permanently closed after 60 days. Once that period has passed, the account cannot be reopened, and AWS will delete any remaining content in the account.
>To reopen your account before it is permanently closed, (1) you must contact AWS Support as soon as possible, and (2) we must receive full payment of any outstanding balance, including providing required information as specified on the invoice, 30 days before your account will be permanently closed.
>Note that if your account was associated with GovCloud, there are different account closure processes. Refer to additional instructions at AWS GovCloud Account Closure page.
>If you wish to download any past statements or tax invoices you can do so here (select the month and expand the summary section to download the payment invoices and/or tax documents), you will not be able to do this after your account is permanently closed.
>For more details, please see the Amazon Web Services Account Closure page.
>Sincerely,
>Amazon Web Services