i filed a formal complaint towards green gsm with ltfrb and dti
nag file ako ng ticket sa green gsm when the driver had overcharged me but they closed the ticket without resolving the issue and they still havent reached out to me after 2 weeks.
for context, na-drop off na kami ng partner ko and we immediately got off the car dahil need na mag cr after getting stuck in traffic, nasipat ko sa dashboard nya na 572 yung price bago kami bumaba pero a few minutes after we got inside our house, hindi pa completed yung ride. we all know na tumatakbo yung metro hanggat hindi completed yung ride. i messaged the driver and even sent him a text to complete the ride nung hindi siya nasagot sa app, and he replied to my text saying na nagloloko app nya. almost 30 mins na lumipas bago nya icomplete yung ride. thats when i got a notification na completed na yung ride and my card was charged 623.
51 pesos lang yung difference pero this is unacceptable. wala manlang silbi yung green gsm customer support to look into this, kaya ang lakas ng loob ng drivers nila mangupal dahil wala silang ginagawa to protect their consumers.
why does it make sense for them to close the ticket as resolved while there’s an ongoing investigation? 💀
ngayon i filed a formal complaint sa LTFRB and DTI dahil hindi nila inaksyunan yung ticket ko. 🥳 looking forward to hearing from everyone soon !!!
hindi ko na sinama yung buong email nung complaint ko dahil masyadong mahaba HAHAHA