Has sales training actually helped you become better at your job?
I run a retail business in Mumbai and am considering structured training for our store teams: customer handling, empathy, product knowledge, consultative selling, complaint resolution and using CRM/POS systems properly.
Before hiring a trainer, I’d love to hear from retail employees, store managers or business owners who have actually undergone such training or planned such training:
What type of training did you receive?
Did it genuinely change staff behaviour or improve sales, conversion, customer feedback or repeat business?
Did the improvement last, or disappear after a few weeks?
What made the trainer effective or ineffective?
Was there any training that felt like a complete waste of time?
We are not looking for aggressive selling or unnecessary upselling. The objective is to help employees understand customers better, recommend responsibly and provide more compassionate service.
If you worked with a trainer or company you genuinely recommend, please DM me their name and contact details.
I’d particularly value first-hand experiences from trainees and managers rather than promotional responses from trainers themselves.