How to handle company using Xref employment reference check?
This complete potato recruitment software priding themselves on "employer intelligence" is being used by a company I had a job interview with that want to check my references, what Xref does is send an email and make your referees have to create an account and then fill out some 20+ answer questionnaire in detail, leaving it up to you to do all the chasing and contacting if it's not completed as if you're the hiring manager. What intelligent software is this? Yeah right.
Xref have automatically emailed me twice saying my references aren’t responding and they'll keep spamming them with emails until they respond. So intelligent! Wow! Except my most recent reference isn’t a native English speaker and prefers email, and while I've reached out in advance to let them know, I haven't heard back, and who knows if they want OR have the time to do some 300 hour questionnaire just for a previous employee!?
For one of them, I could only provide the company’s recruitment support email since my referee has likely left the company, so the Xref requests are just being sent there and likely won’t get a response.
All my other references were from previous jobs, and their old work emails/phone numbers no longer exist since they’ve either left or the business has quite literally shut down.
I’m not really sure what I’m supposed to do in this situation? I let my hiring manager know some more time will be needed for my referees to respond, but still this is stressful.