u/ben_dover9634

Hello everyone. I'm building an app for my company that is essentially a backend dashboard. The basics of the app are:

If an employee doesn't reply within a certain amount of time, an AI agent will reply to the customer. When the employee comes back, the AI will fall back.

All chats between the customer and the employee will be monitored. (I'm not sure if this violates any privacy policies.)

Of course, to achieve this, I need access to the API. However, as far as I know, the normal API doesn't allow you to access the Business App unless Coexistence is being used.

So my question is: How do I implement Coexistence? Do I need to become a Tech Provider? I read through the Embedded Signup docs, but I'm a bit confused.