
911 Call Center Reports 41% of Staff on Minnesota Paid Family and Medical Leave
I watched the Minneapolis budget hearings this week, and a few things stood out. The 911 call center told the City Council that 41% of its staff is out on Minnesota's new paid family and medical leave, while the center handles about 200 top-priority emergency calls a day. That helps explain why its budget is going up $1.5 million, mostly from overtime and rising pay and benefits. Only about 3% of 911 calls go to the city's behavioral crisis team, and the city is switching that contract from a local company, Canopy Roots, to an Arizona company. Meanwhile, Uptown business owners are still dealing with break-ins and graffiti while they wait for the city's new Community Safety Ambassadors, who won't be on the streets until November. Some council members want to expand these non-police programs, but the city's own director warned that there isn't clear proof yet that they are the reason violent crime is down. I wrote more about it in my newsletter if you want the full numbers. https://www.betterminneapolis.com/p/911-call-center-reports-41-of-staff