PW3 Not charging or displaying grid usage
for the past week after a minor power and internet outage, our pw3 has not been charging nor has it been displaying grid usage. It will only display home and solar values that are identical to each other. the app only displays a yellow connection animation between the panels and the home, nothing flowing from the grid or to the pw3. My utility is still showing that I am generating and selling excess power to the grid, so i am hoping this is just a minor display issue, but i would like to be able to confirm the battery is charging and storing power.
I have tried resetting my gateway 2 by using a piece of tubing to push the button, i have done a full shutdown by turning off the pw3, gateway 2 breakers and ac disconnect switch.
i have also unhooked the taco small harness and reconnected. Nothing has restored the charging or the actual usage. the percentage on the power wall has been slowly decreasing each day. are there any other steps that I can do to possibly get this working again?
one note, even with everything off, the pw3 taco still has power from a 12v dc source coming from the gateway 2. any help would be great, thank you