Wizard Base Boot internal tear after 1 season. Warranty claim declined.
Hello,
After less than one season of use ( I got the boot last October, didn’t skate much during the winter and i've got another setup as well…) right after the boot started to finally feel fully broken-in I noticed an internal tear of foam / material padding right at the edge of the hard shell at the ankle / cuff area. The internal fabric on the inner ankle/cuff area has been completely cut through by a sharp edge of the hard shell, the intuition liner has been damaged as well.
The external layer of the boot is visibly separated from the hard shell at the affected spot.
The damage is less developed on my other boot, but I'm sure it will be the same if I skate for a few more sessions.
The use case was 95% skating flatground 5% distance (getting to and back from a spot). no jumps. no slides.
Warranty Claim
I contacted the shop I purchased the boot in, the shop contacted their reseller? and after 2 weeks my claim has been declined. The reason stated:
“This damage is not covered under warranty, as it was caused by use and does not result from a manufacturing or product defect.”
Overall I'm disappointed in the quality of this premium priced product.
In all fairness, Wizard does not have any information regarding boot warranty on their page :)
posting on new reddit account to avoid doxing myself