u/cheesycookieb

I’m hoping someone here has experience with Living Spaces warranties because this doesn’t seem right to me.
Timeline:
Dec. 23, 2025: Our Revive 400 King Adjustable Base was delivered.
Within a few weeks, we discovered it wouldn’t stay in position. It would slowly drift back to flat while we were using it.
We contacted Living Spaces immediately and followed their instructions.
Jan. 12, 2026: We filed a warranty claim (less than one month after delivery).
Feb. 17: Their technician inspected the bed and told us it couldn’t be repaired because the necessary parts weren’t available.
We waited more than four additional months.
June 21: We were finally told the bed would be replaced because the parts were still unavailable.
So far, that’s frustrating, but here’s the part I really don’t understand.
When we bought the bed, we also purchased a 10-Year Care Free Protection Plan.
Living Spaces is now telling us that replacing this defective bed will consume our protection plan. If we want coverage on the replacement bed, we have to purchase another protection plan (around $200).
From my perspective, this doesn’t make sense.
The defect appeared almost immediately after delivery. This wasn’t accidental damage or normal wear and tear after years of use. It was a manufacturing defect that was reported within weeks.
My understanding is that the manufacturer’s warranty should cover defects like this, while the extended protection plan is supposed to provide additional protection later in the product’s life—not be exhausted because the original product was defective from the start.
To make matters worse, we lived with a defective adjustable base for over four months while waiting for parts that ultimately never became available.
I’ve asked Living Spaces to explain which policy requires my protection plan to be used in this situation and have requested that management review the case.
Am I misunderstanding how these protection plans work?
Has anyone else had Living Spaces use their extended protection plan to replace a product that failed almost immediately after delivery?
I’d really appreciate hearing from anyone who has been through something similar.

Location : California

I’m hoping someone here has experience with Living Spaces warranties because this doesn’t seem right to me.

Timeline:
Dec. 23, 2025: Our Revive 400 King Adjustable Base was delivered.
Within a few weeks, we discovered it wouldn’t stay in position. It would slowly drift back to flat while we were using it.
We contacted Living Spaces immediately and followed their instructions.

Jan. 12, 2026: We filed a warranty claim (less than one month after delivery).

Feb. 17: Their technician inspected the bed and told us it couldn’t be repaired because the necessary parts weren’t available.
We waited more than four additional months.

June 21: We were finally told the bed would be replaced because the parts were still unavailable.
So far, that’s frustrating, but here’s the part I really don’t understand.
When we bought the bed, we also purchased a 10-Year Care Free Protection Plan.

Living Spaces is now telling us that replacing this defective bed will consume our protection plan. If we want coverage on the replacement bed, we have to purchase another protection plan (around $200).
From my perspective, this doesn’t make sense.
The defect appeared almost immediately after delivery. This wasn’t accidental damage or normal wear and tear after years of use. It was a manufacturing defect that was reported within weeks.
My understanding is that the manufacturer’s warranty should cover defects like this, while the extended protection plan is supposed to provide additional protection later in the product’s life—not be exhausted because the original product was defective from the start.
To make matters worse, we lived with a defective adjustable base for over four months while waiting for parts that ultimately never became available.
I’ve asked Living Spaces to explain which policy requires my protection plan to be used in this situation and have requested that management review the case.

Am I misunderstanding how these protection plans work?
Has anyone else had Living Spaces use their extended protection plan to replace a product that failed almost immediately after delivery?
I’d really appreciate hearing from anyone who has been through something similar.