“Item must be ordered at self serve kiosk” while in store. Go to self serve and it shows 10+ stock. So we make cart get QR code - go to customer desk “we actually stock no bed frames in this store, and yes this inaccurate inventory tracking is a global problem”
background: we closed on a new house and were gonna buy a bed frame from the nearest Ikea store (store -Huntsville AL- not warehouse, it was indeed smaller) 80 miles away.
walk through the store, said bed frame was in the showroom and had a shelf number, thought great it’s gonna be in the back.
order it at the self serve kiosk (didn’t pay), it says 10 in stock, generate a QR code, ask a customer service person about it.
-oh we don’t store any bed frames at this store (??) (this is a university town btw)
-ok great is there any way FOR YOU (the customer service rep) to look up if there’s another store within like 200 miles where we can get it?
-no.
-what do you mean no, there’s no inventory tracking?
-you have to call the store to ask, this is a global problem.
CAN SOMEONE PLEASE HELP ME UNDERSTAND? is there no way to guarantee your item is in store now when you go pick it up? when I looked online it said self pickup available at this location, I spent 200$ on a U-Haul van to get it. should you just always do delivery now??? and if it arrives damaged how big of a headache is it to get a replacement?