Helpful Downloads - Avoid this company at all costs as they will deceive you somewhere down the road.
I recently had trouble with Microsoft Office 2019 that I purchased from Helpful Downloads back in 2022. I was informed in writing at that time, that this was a one time purchase and if there were any issues, they would be fixed by Helpful Downloads. ( see email copy below )
Now they are refusing to honor the warranty and stated that they are no longer offering support for this product and that I should purchase a newer version from them. Very deceptive practice, they should offer the client a solution as they stated previously. A permanent fix to the original software and or an upgrade to a newer version.
Avoid this company at all costs as they will deceive you somewhere down the road.
Copy of email
Subject: Re: New customer message on October 5, 2022 at 4:17 pm
From: Helpful Downloads Support
helpfuldownloads.com>
Date: 10/5/2022, 4:19 PM
Hello there,
Thanks for your interest in our products!
Our download includes Microsoft Office 2019 with offline and online access to your files.
You can use the activation instructions and login to download Microsoft Office on 5 devices (Windows, MAC, or tablet).
You’ll never have to pay any subscription or monthly fee this is a one-time purchase. If the product ever asks for additional payment contact us and we’ll fix it.
The programs included on the download are the latest versions of Microsoft Word, Excel, PowerPoint, Publisher,
Access, OneNote, and Outlook.
Please note Publisher and Access aren’t available for Mac devices yet.
If you have any additional questions let us know.
Have a great day ahead!
Regards,
Matt