Moonshot refused a same-day refund for an auto-renewal I didn’t want to keep
I was charged for a Kimi / Moonshot auto-renewal I had not cancelled. I wrote to support the same minute and asked for a refund. They refused.
This is the first time I have seen this. Cursor, Lovable and other tools have charged me by mistake or by auto-renewal before — all of them refunded. Kimi support is the first to refuse outright.
On the highest-tier plan, usage also feels much more aggressive now. Two short questions took about 2% of the weekly limit. For comparison, Grok can build a full landing page on roughly the same 2%, and that plan costs about 30% of yours.
Has anyone else got a refund after a same-day request? If yes, what did you write?
Think twice before you subscribe. If they charge you, do not count on a refund — even if you write the same minute.