u/cyberkoza

I was ready to rant here about the orb falling out of my tiny orb necklace after 10 months, but I decided to try for a refund. And I did!
I bought it from Farfetch in December last year, didn't even wear it a lot, and kept it in the pouch. The other day, I noticed the orb was gone, and I couldn't even find the pearl.
Farfetch's customer service was fast - they asked for detailed photos, as well as photos of the original packaging. I kept everything and sent it to them. They organized a pickup.
If I still had the pearl, I’d probably try to fix it. But I guess I have to buy something else now. 😊