u/d3adlykitty

Hello everyone,
I am a 35M that has been in the call center world for the last 13 years. Over the last 5 or so years, I’ve realized that this is not what I want to do long-term, and I need a change. To make the change, I decided to get my associate’s, bachelor’s in business administration, and now halfway through my MBA. I work for one of the big banks and am not looking for another employer. I’m simply looking to move into a different line of business. Since getting my bachelor’s (April of this year), I’ve been applying and getting more not selected emails than I’d like. My question for you guys is this: what helped you get from your current role to a new role without any experience that the new role is asking for? I’m getting degrees to make me more knowledgeable however it seems like recruiters and hiring managers don’t care. Any advice would be helpful.

Hello everyone. I have been in the call center world for about 13 years now, and I have realized that I want something more for a career. I currently work for one of the big banks in a call center. Recently, I graduated with my Bachelor of Science in Business Administration and am now in an MBA program slated to graduate in May 2027. I decided to get my degrees to open more doors within my company. However, I am quickly realizing that it's not that easy.

Here's my dilemma: I want a business analyst role within my company; however, I keep getting "not selected emails. I have never had an analytics role before, but I concentrated in analytics with my undergrad and also with my MBA. Since graduating in April with my undergrad, I have applied for about 7 positions, and all of them have come back as not selected. Because my employer is paying for my college, I can't seek employment elsewhere without repaying the tuition. So, I feel like my employer is limiting me while also not taking advantage of what they are investing in (me and my education).

I'm not really asking for anything in specific, just thoughts and advice. I'm trying so hard to not get discouraged. I feel like once you get sucked into the call center life, it's hard to get out. It's like higher-level jobs see call center employees as lacking skill, knowledge, and/or education. I have experience with data and analytics in school; it's just I don't have previous job titles that are analytics-based, therefore I am being overlooked. That's just my opinion.

Thanks for coming to my TED Talk lol.