▲ 4 r/Zendesk
New ZD Standard Fields appeared just today, not sure why.
These 3 new standard fields ('Channel group', 'Resolution tier', and 'Resolution type') appeared just today. I cannot find any information regarding these at all, nor can I find why they randomly appeared in the first place.
Since these are ZD Standard Fields, I cannot delete them. I'm upset because I had cleaned up our ticket fields roughly 3 months ago, and now these new ones have appeared.
Does anyone have any information on these? Are they related to ZD's push for all this AI crap?
u/dbekoscke — 8 days ago