u/deliverykp

For those of us that do a lot of shop and deliver orders, this is a first for me. I had a customer request that I grind some whole bean coffee.

So this time I had a grocery store staff member do it, but only this one time, and then I sent the customer a very long note explaining that Doordash drivers are not allowed to grind coffee because this involves opening the bag and is a food safety violation.

So if you happen to ever get this request from a customer, remember that you can't do it because you can't open the bag.

I was on my way to drop off a grocery order and as part of the instructions, you have to punch in a code for the customer to buzz you in, and since the call box wasn't working, but the building was open because it was during office hours, I left the order on the couch in the lobby, and I sent her a message saying exactly that because of the power outage, I could not come up the elevator.

She sent me text messages wanting me to bring it up, but by that point I was gone already.

The person has to be reasonable in how my time is spent. I'm not waiting around. Hoping that the elevator will work in the time that I'm there. It could have taken 5 minutes, 30 minutes, an hour, who knows? I did the most reasonable thing. I asked if the stairs were going to be open, and because they're in a locked part, I couldn't even do that, so the choice was clear, drop it off and go.

I don't know what goes on at doordash HQ, but you have a whole team of engineers and developers and support staff and it seems like, with the billions and millions and millions of dollars, they can't keep an app from screwing up.

Sometimes I think that doordash gets a little cutesy with the app to make it some vibrant, fun app, when drivers and customers are just looking for practicality.

I mean, it was only a few days ago when this app messed up again. Even though it was only about 10 minutes, it's during a lot of people's dinner times, some at the start, some at the finish.

I think you need to get 10 of your best app people inside doordash, lock them in a room, and don't let them out until they get some assemblance of an app that's stable.

I feel like every time they try to update the app, try and add a new feature, or put some color into it, or just change the look of it, something seems to happen. They forget to close some piece of code or something, and on the other end, some feature gets messed up, and then they have to revert to a previous version of the app until they can fix it.

How about this. Quit messing around with it. Find a way that works, and leave it alone.

I don't need new features, I need the features that exist already to work without fail. This costs the company money, this costs drivers money, this costs the companies doordash is doing business with, money.

I don't need the car with the premium exhaust add-on. I want the car that I bought to work.