What the actual F is going on with SonicWall
I have a SonicWall that was damaged from a comcast modem that apparently had a lightning strike to it on Monday. Covered under warranty. Guess what? They can't find the serial number for my SonicWall on their system and instead of keeping me up to date or fixing the problem on their end, they've totally ignored everything and I'm having to call EVERY DAY to get them to tell me the same shit, that they're researching it on their end but can't send the replacement out until they find the serial number in their system. WTF is going on with SonicWall? Your systems have an issue with missing serial numbers? Your staff can't communicate and follow up? When the SonicWall is under warranty and is no longer working, I need a new one ASAP. That's your promise to your customers. I'm so livid right now, no one I've spoken to gives a shit. Not one person has reached out to follow up on this, and this is day 4. I should have had a replacement sent next day. Totally disgusted with this experience.