Bought a M7 MovingStyle on sale, arrived with missing parts
I highly recommend everyone here avoid the MovingStyle product. At least the M7 version of it. I was enticed by the $200 off sale and bought it from Newegg. Never would I have thought a missing part would render this absolutely useless.
Samsung Technical Support is an outsourced call center and they have trouble understanding what the MovingStyle product is - repeatedly asking me if I needed an adapter for a wall mount. No.. the product itself is marketed as attaching a monitor to a rolling stand. I had to repeat that like five times to a different person after being bounced around the call center.
I then gave up trying to get Samsung to cover this under warranty and went to the Encompass/Samsung Parts call center. They tried searching the model number and serial number, lo and behold they cannot find the product details or a list of parts. I cannot buy parts for it out of pocket even if I wanted to.
Now neither Newegg nor Samsung is taking responsibility for a missing part and is not accepting returns. I needed a place to rant and hopefully warn other people who come across this product from buying it.
The only reason I bought this is because it's incredibly popular in Korea and I never imagined buying this here in the US would be such a nightmare.