I'm considering buying on the west side of 118 across from Little Burro. Does this area flood? I've been out 4 times over 9 months and have been able to get down the road no problem.
Guest booked my downtown unit, 4 nights. Morning of check-in, before the check-in window even opened, I sent full instructions and both door codes. Parking info too. App shows the messages were read by the guest. He never replied, never said he couldn't get in, never reported a single problem. I even sent my usual "hope you enjoyed your stay" checkout message. Silence the whole time.
Then nine days after check-in, he wants a full refund claiming he "didn't check in." Support pings me asking if I'll approve it as a "one-time exception." I say no.... first contact was over a week after check-in, nowhere near my policy windows.
Support fires back corporate word salad about "official system logs" showing he "notified the platform and didn't check in," wouldn't cite a single policy section. I held firm. Logged in today: "Reservation canceled by admin." They refunded him in full anyway.
Here's the kicker. My policy is Moderate... full refund only if the guest cancels at least 5 days before check-in, partial if within 5 days. This guest didn't cancel at all and popped up 9 days after. A full refund isn't possible under my own policy terms, full stop. On top of that, a guest simply not showing up isn't even a "Reservation Issue" that overrides the cancellation policy, and the 72-hour reporting window was blown by over a week. I have receipts proving I gave full access on time.
Best part....airbnb kept their fees!!!!
What is the point of policies????
Airbnb has outsourced their support to scam call centers who have no consequences and don't care.
I have paid them tens of thousands of dollars in fees and this is what I get?