u/dustbucket9

The entire experience has been painful.

The delivery timeline claims are untrue, I waited well beyond the timeline with no communication. When I got fed up of waiting I canceled my order - with confirmation from the company that I canceled before shipment and would be refunded. They proceeded to ship the product several days later. I then had to return the product at my own cost, which of course I needed tracking and signature ($$). I still have not received my refund and there is no record of it on their end (though I have proof). I was told on at least 20 occasions I’d get a response in 24 hours and not one was received at any point. That’s not even considering features they advertise are not available on Mac and that is never stated.