Guest Safe Confusion..
This little tale happened yesterday, I work at a Boliday Binn, and was working my usual 3-11 shift. 5 pm comes around and a guest calls saying that he was having issues with the lock mechanism of the safe in his room. Okay, sure. I can send an engineer to see if he can fix it or replace the safe. Wrong! He doesn’t want anyone to look at the contents of his safe or try to fix it for him, INSTEAD he wants to switch to an ENTIRELY new room.
…what? You want to switch to an entirely new room from a problem that can be solved easily… No. We were also sold out that day so I wouldn’t even be able to switch his room out if I was generous. I politely let him know I could not, and he gets very frustrated. He tells me we have been very accommodating to his problems throughout his stay, and he would appreciate if I would accommodate him further. Sorry sir, but if you don’t want a solution that’s probable I can’t really help you. He obviously now wants to speak to the manager. Sorry the managers not in right now but I can let them know about your situation.
He proceeds to constantly ask me or I guess lecture me on how I would want to escalate this to a higher position… at this point I got fed up and told him bluntly if you don’t want anyone to help you, then we can’t help you.
He then asks me for my FULL legal name… no. I can give you my name! Just not my ENTIRE name. “Oh okay, JUST Eckisdee with no last name.” Hangs up on me
Why are people like this?