Pulsetto said I would get a refund but never did
Just a warning for others. I complained to Pulsetto about the subscription charges that they sneakily signed me up for (which could easily be seen as breaking consumer laws in my country). They initially said they would refund, but nothing came through. I gave them a few weeks in case there was a hold up on their end, and emailed again the other day asking for the refund as nothing had come through yet.
I am now stuck with their email A.I. bot repeating the same platitudes and saying it is past their 14 day refund window, which is their fault for not processing the refund quickly enough when they said they would, and not giving any answers to why it wasn't processed or "If you were told a refund would be issued earlier, I’m sorry that hasn’t been completed." If you are sorry, why can't you process the refund now and honour what you said. It is so sad that you cannot trust this company.
Also, as they are not complying with my country's consumer protection laws, I will be making a complaint to them about Pulsetto's business conduct unless Pulsetto rectifies this and complies with the law.