u/every-failing-sun

My OMP count is being tracked since we got a new SM and I don’t know what to do to improve. They say to make it a natural conversation based on what people are buying, but our store’s heavy on customers just buying vinyls and manga so that’s not helpful. They say to work on my pitch for those kinds of customers but no one’s telling me what the hell to actually say. The only person I see getting good numbers sounds like a traveling salesman and I just can’t put on that kind of vibe. I’ve been a bookseller for a decade and I feel like these stupid OMPs are gonna ruin my job security, genuinely all of my managers have been checking on my numbers every shift now. Help? :’)

I swear at least once I week I find the personal development section absolutely torn up with books pulled off the shelves, thrown around, just fully looking like a really tall toddler was left there unsupervised. There’s not another section in the store that ever gets that bad, except sometimes religion.

It’s annoying as hell but I have to laugh every time because yeah man, you sure do need some personal development if that’s how you act in public spaces. Maybe start there lmao