u/fabio_santino

Microsoft Office Apps "Cannot be opened because of a problem" in Mosyle Environment

Microsoft Office Apps "Cannot be opened because of a problem" in Mosyle Environment

Over the last few months, we've gotten several users report getting the attached error message when trying to open Microsoft Office apps (Outlook, Word, PowerPoint, Excel, etc.). From what I can tell, the version of MS Office/MacOS the user is running does not seem to make a difference, as there have been users that get this with their MacOS and MS Office being fully up to date (meanwhile other Macs with that same exact version of MacOS/MS Office have no problems). For some context, we use Mosyle, and Microsoft Office was originally pushed out to all Macs via a profile containing a pkg of the full Office 2024 Suite. To fix this error, I have discovered that I need to push out the Mosyle Catalog versions of the Microsoft Office apps. Reinstalling the apps individually from Mosyle Catalog always seems to fix the issue (sometimes the old apps need to be uninstalled first, but sometimes that isn't needed). Has anyone else experienced this recurring error on Macs in your environment and found a way to remedy it?

u/fabio_santino — 4 days ago