u/fguerino123 — reddlx

ITIL Service Management in Small Enterprises?

Hi. I'm looking for experiences with implementing ITIL Service Management in small companies/enterprises.

I personally don't see it at all. It seems that Help Desks in small companies seem to be hyper-focused on responding to an overwhelming amount of tickets, with very limited resources to learn about and apply ITIL Service Management practices.

Please share your experiences.

Thanks.

reddit.com

u/fguerino123 — 20 hours ago

▲ 9 r/itsm+2 crossposts

Service Management / Help Desk Best Practices - v2026.07.01

The "Service Management Best Practices" - v2026.07.01 (also covering Help Desk) was published today, and I'm hoping the community will review and provide constructive feedback for improvements. The intent of the document is to teach scalable Service Management practices that include Service Definition & Governance, Service Portfolios, Service Catalog, and more.

Note: The document is part of trilogy that also includes: Service Catalog Best Practices and Service Inventories and Attributes.

Thanks for any help you can offer.

u/fguerino123 — 4 days ago

▲ 1 r/dataengineering

Using AI to generate Data Graph exports for Graph Databases

Is anyone exporting graph data (i.e., described nodes and relationships) from AI memory to populate Graph Databases? If so, what formats are you finding to be most efficient, please?

I'm successfully building and using fully described semantic data graphs in AI memory using the Taxonomies + Ontologies + Data Inventories approach described in the IF4IT Enterprise Model and Modeling Best Practices document. They work fine in AI memory where AI can traverse and reason over the graph. To export the graph, I've been using CSV format files (generated by AI) for representing Nodes and Relationships that I can then load into downstream Graph Databases. I tried JSON but it's too fat which makes it slow to generate and ingest.

Is anyone working with any other formats, and if so what kind of performance are you seeing, please?

Any help is very much appreciated.

Thanks

u/fguerino123 — 6 days ago

▲ 31 r/ITManagers+1 crossposts

IT Operating Environments Best Practices - v2026.06.24

The "IT Operating Environments Best Practices" - v2026.06.24 was published today and I'm hoping the community will review and provide constructive feedback for improvements. The intent of the document is to teach about environments, their purposes, their governance, etc., for IT leaders, managers, and practitioners.

Thanks for any help you can offer.

u/fguerino123 — 12 days ago

▲ 21 r/ITManagers+1 crossposts

Looking for a list of IT Best Practices Organizations and Frameworks

So that I don't have to keep searching for each, individually, I've started to compile a list of IT Best Practices Organizations and Frameworks that offer reusable concepts for IT leaders/managers. What I have so far is below. I was hoping the community could help me identify others I might be missing...

The Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM).
Project Management Institute for repeatable project management.
The International Foundation for Information Technology (IF4IT) for IT implementation and execution best practices.
The DevOps Institute for more efficient and stable integration of Development and Operations functions.
The Center for Internet Security for internet security controls and practices.
Control Objectives for Information and Related Technologies (CObIT) for an IT governance and management framework.
ISO/IEC 27001 for corporate information security management systems (ISMS) and compliance.
The NIST Cybersecurity Framework (CSF) for managing and reducing cybersecurity risk.
Scaled Agile Framework (SAFe) for scaling Agile and DevOps across large software organizations.
FinOps (Cloud Financial Operations) for trying to control and optimize cloud infrastructure spending.
DAMA-DMBOK (Data Management Body of Knowledge) for data governance, data quality, and master data management.
Capability Maturity Model Integration (CMMI) a framework used to assess and elevate the operational maturity of software engineering and process improvement.
The Open Group for Enterprise Architecture frameworks.

Thanks for any help you can offer.

reddit.com

u/fguerino123 — 18 days ago

▲ 2 r/AI_Governance+1 crossposts

Looking for AI Governance Related Topics

I'm looking for help identifying topics to help improve the published Enterprise AI Governance Best Practices document.

I was hoping the community could help review and identify topics that are missing or can be improved with any missing content.

Any ideas are greatly appreciated.

Thanks

reddit.com

u/fguerino123 — 27 days ago