u/filthyflipflops

The dog’s ears were matted and I shaved them like how I would do any other matted dog but this is the first time this has happened. The whole thing was stressful because I was the only groomer in the store and the owner didn’t really believe me when I told him that his dog has hematomas from matting. He kept insisting that I cut his dog but I told him that I didn’t and that we have a certain protocol for when dogs do get cut and that’s not what happened. He told me his dog’s ears have been matted before and this hasn’t happened but I didn’t have any answer besides what I already told him. Rough day, but at least it’s over.