This is for those who manage a panda, customer orders, family meal
I’m the customer. I went into my local Panda Express on Friday and ordered a family meal. There was only one other person in the restaurant when I got there and no one was behind me. This is what I wanted a box of fried rice, a box of chow mein, for the entrées, orange chicken, string bean, chicken, and mushroom chicken.
When I walked in, they were a little short on Rice and mushroom chicken. They had everything else. The server told me it would be five minutes for the mushroom chicken and the fried rice was being made at the time.
As I stood waiting for the mushroom chicken, other people begin to come into the restaurant. Rather than fill my boxes with the entrées I had ordered. They filled all the other orders, and by the time the mushroom chicken was finished, they were short on everything else. I had to wait in the restaurant over 30 minutes for them to continue to cook each entrée as it ran out. I brought it to the attention of the manager, he seemed un concerned. When I walked out, he gave me my box and never offered any type of apology at all. Is this normal?