Tell me about your strangest patron interactions
Here’s mine:
I’ve been working at this public library for two years and have had two strange encounters with this one specific woman. The first one happened at a program I hosted, where she came in (clearly in a mood) and told me flat out that my program wasn’t well planned, then just left.
The second one happened today. She came up to me, completely unprovoked, and asked me how long I had been working here and what degrees I had. I didn’t have to answer her, but I did anyways, telling her that I had a BA in English and an MLIS, but that neither were required for the job. She then proceeds to tell me that I’m wildly unqualified for the job and that I’m “just a doll” (clearly meant as an insult but not sure what this means—she sounded French or similar European so not sure if that’s a foreign insult? lol). At this point I told her she was being rude and needed to leave. It took her another minute of throwing insults at me before she left.
I’m genuinely not upset, just flabbergasted. The way this woman speaks to me you’d think I’d have just run over her dog with my car. It’s completely baffling. My manager said this woman was nice to her, so not sure why she has a vendetta against me 😂