Inaccurate Listing and Host with an Attitude [EU]
My wife and I are currently staying at an Airbnb in a Eastern Europe country (part of EU). The listing explicitly included a dryer and a dishwasher as part of the amenities. However, when we arrived, neither was in the apartment.
I immediately contacted the host, and the conversation went like this:
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Host: "There's no dryer or dishwasher in the apartment. Can you provide a screenshot of where this is stated?"
Me: [Provided the screenshot]
Host: "We have 15 apartments in this building. Does this information apply to apartment Y (the one you booked)?"
Me: "I took the screenshot directly from my reservation's listing, so yes, it is the same apartment."
Host: "It is possible that the information on the platform is not displayed correctly.
After a few minutes and i did not respond...
Host: "I assume that some kind of template is used, and because of this, these options were set by default."
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I decided there was little point continuing given the way he is responding.
Why this rubs me the wrong way:
- Instead of checking his own listing for the apartment I am in, he made me do the legwork to prove it.
- He completely deflected and blamed the platform for "displaying info incorrectly."
- He blamed it on a "template," but isn't it entirely the host's responsibility to ensure their listing is accurate?
- No apologies, nothing. I obviously asked because I booked it due to the dryer (and needing to do laundry)
- All the apartments in this building are actually quite different, so there really shouldn't be any confusion on his end or my end.
- Zero apologies and takes no responsibilities, just excuses and blaming everything else.
My Dilemma:
We checked in 3 days ago and are leaving soon. I just checked the listing again, and it still lists a dryer and dishwasher in the amenities.
I am baffled by how this host maintains a 4.98 rating. I want to report this to Airbnb as this is NOT okay both in terms of inaccurate listing and the attitude, but I am hesitant because I don't want a retaliatory bad rating from the host once he knows if/when I contact Airbnb. As a guest, I can't see my exact rating, but I am pretty sure I have 5 stars and I want to keep it that way.
What is the best way to handle this? I'd appreciate any feedback from those in the know. He is seriously rubbing me the wrong way.