I’m a part-time tech that barely received any training. I’m curious about the prescriptions that are $0.00. I’ve seen my coworkers not scan them and just hand them to the patient. Is that what we are supposed to do? Or is that just a work around waiting on the papers to print and scanning the barcode?
I 100% get the purpose of the drive thru.
It’s for patient’s convenience not for speed and I can’t stress that enough. I have told multiple patients this and my coworkers.
Majority of the time my coworkers get stressed and frustrated because the line is long or patients ask 1,000 questions but I let them know to just calm down. This is for their convenience not for speed.
Unknowingly patients are agreeing to the unknown amount of time someone takes at the window.
Because yet again we want everyone to have a great experience while visiting our pharmacy so we don’t get bad reviews but they have to realize that nobody ever said (at least to me) that drive thru is for speed.
Let’s chat about this. I’d love to hear from anyone.
I work in a retail and hospital setting.