u/ghclio

Has anyone had their Pearson OnVUE AWS exam revoked during check-in because of a misunderstanding with the room scan instructions?

My webcam and system were working, but I could not hear the proctor clearly at first and misunderstood the instructions. I thought I only needed to show my face on camera, not immediately scan the entire room/workspace.

The exam never actually started, but my session was revoked and I received a case number. I already contacted support and explained the situation.

Has this happened to anyone before? Were you able to reschedule?

Has anyone had issues with Pearson OnVUE not detecting the webcam during AWS exams?

I had my AWS SAA exam today and everything worked fine outside the app my webcam works normally in the Camera app but OnVUE kept failing the video/webcam check-in.

I closed all apps, restarted the laptop, enabled camera permissions, and even retried multiple times, but it still failed and forced me to reschedule.

Is this a common OnVUE issue or is there something specific that usually causes it?