A lot of sales reps are still really bad at their job, even in this economy.
This is actually really impressive. Everyone says no one is buying shit, but companies are still hiring the worst sales people or still just have awful processes.
A friend of mine asked me earlier this week to help out with their merchant services, getting them set up on their website. NBD, reached out to the top 3 providers in his niche (specialized niche, don't DM me).
Never responded to our inquiry at all.
Took our signup, never gave us access, never got a rep to respond to finalize setup despite several emails and calls asking for setup.
took the signup, rep kept sending generic AI emails everytime we tried to get the account setup for processing and going forward. Despite multiple escalation attempts, AI emails are all we received.
Those were the top 3 processors in his niche.
It's really mind-blowing that even when everyone is saying 'sales are down and no one's buying anything, it also seems like people have forgotten how to take a payment too!