CyberFOX acquiring Timus
Is it me… or are all posts that I’ve been seeing about this getting deleted or removed?
There was a post here that I was following… now it’s gone. Without a trace.
Several posts on the MSP Facebook groups are now gone. Replies that I’ve made on other posts aren’t able to be seen by others.
I get that a lot of people love CyberFOX and love AutoElevate - but since AE was purchased, the product stalled, and the support went to absolute hell. After that experience I vowed never to do business with them again. That, and their account reps would call or email me daily asking me if I was really sure I wanted to leave. Really left a bad taste in my mouth.
I’m absolutely afraid that the same thing will happen to Timus. Now… I’ve had issues with them in the past… my AE emailing my customer info to a company with a similar name one state over… not getting maintenance notifications and having clients lose access to IP locked tools… but I fear this purchase is going to just make everything worse.
Not to mention… any email I’ve sent out after the notification email asking if I can cancel my current commitments have gone unanswered.
Has anyone else noticed this?