u/gs_dubs413

For those who are managing the IT Support team, have you implemented any AI tools for your day-to-day (not an AI bot for users)? If you have, what tools are you using, and what have you connected them to?

Edit: to add a little context... I currently manage a team of five. Everyone on my team is located in different locations. We have the typical setup (ITSM, MDM, etc). Our org has been encouraging all the teams to use AI (Claude) if they want to. From my end, I am thinking about connecting our ITSM to Claude, but I was curious if you, fellow managers, use it for anything else to make your lives easier.

Got a bit of a tough one here...

I am fully remote, but I have team members who are on-site in another state. I have a person on my team who is somewhat new to the team. I don't want to be a micro manager, but it's hard to hold this team member accountable for their attendance. I could ask someone local to keep an eye out, but I also don't want to put someone else on the spot. How would you handle this? We don't really have trust yet since they're new to the team.