struggling at new job
hello everyone, i could really use some advice/support. i started working for a private ambulance company last month, and i feel completely out of my depth.
i have never done this kind of job before, i pretty much only have customer service experience. i have been doing call taking for a while, but now that they’re trying to put me on dispatching itself, i feel so lost and overwhelmed. my last shift was a complete nightmare, and now i’m afraid that this isn’t the job for me.
i was working an overnight shift, and they essentially threw me in after showing me how to do everything one time. i tried so hard to figure it out but they pretty much refused to help me so i could “figure it out by myself”. i ended up completely overwhelmed and confused, with zero help from my trainer, who started getting upset at me for making mistakes. i’ve cried so many times, and i know that it’s stupid, i just feel like i let my trainer and my coworkers down.
after that night, i’m honestly terrified that i’m never gonna get the hang of it. everything feels so overwhelming. i have terrible anxiety, so i might be overreacting, but i honestly don’t know.