My 911 Call............For Myself
This will be long.
I've worked at my hotel for about 11 years, 9 on audit. There's been plenty of times that I've had to call the police, but I did it through the non-emergency number. The times in the past that I had to dial 911 was regarding for other people's safety/care. This is the only time I needed to call 911 for myself.
So, my hotel is a beachfront property in the Florida Panhandle.
I had a lady (lets call her Sally) try to check-in around 1am following her date of arrival. She immediately tells me that she has a service animal. There are two things that we are allowed to ask. Is this animal ADA? What tasks does it perform?
She said that it wasn't ADA, and that it was only a "service" animal. Curious, I asked if she were referring to ESA. She said no. She was having an attitude and telling me that it was illegal to ask those questions and mentioned about suing us because of that. Obviously, I'm not bothered by something like that. The other issue is that I could tell that this lady was a problem and frankly had very bad feelings about her. I mentioned that we would be unable to accommodate her with this type of animal. This is a prepaid reservation, but I was more than willing to refund them. She got very angry.
A gentlemen that was with her, let's call him Carl, walked in and she told him the news. This man.......went off in a way I never saw a person go off about in anything in my 43 years, excluding online videos of strangers.
Immediately, he started yelling and screaming calling me so many names. When I tried to tell him that I was only doing my job he cut me off to yell at me that I'm a C@@@. He got up to the front desk and acted like he was going to spit on me.....you know that sound like somebody trying to work up a good spit from the throat? Yeah, like that. Sally told him to stop but he kept doing it while looking like he was aiming for me. I backed up near the wall to try and avoid it if he really did it.
He then said much that suggested he was willing to beat me up. I honestly was concerned he was going to hop over the counter. He and Sally wanted me to call upper management. However, I refused to do it. There's no way I was going to wake them up for this craziness with an unhinged man. I called security and Carl loudly mocked me for doing it while saying "You think he can take me?"
While waiting for Dean he was still yelling and cussing me out while insinuating he was a physical danger to me.
As soon as Dean walked through the front doors, without saying anything, Carl loudly said "We got a problem?" with a confrontational stance.
Dean was taken back and tried to calm him down, but Carl made fun of Dean's accent and told him to go back to Jamaica (he is from an island down south).
Carl then started saying things suggesting he hoped I died and that I also got Covid.
He took out his phone to record me, but I refused to look at him or say anything.
At this point it was clear that the non-emergency line was not going to fast enough so I called 911 on my cellphone.
As we were waiting, Carl mocked me about the police. The police only took about 5 minutes but during the wait Carl was making claims that the police didn't want to come and help me.
When the cops came, Carl was as meek as a kitten. I explained the situation with the cop the back office and had him trespassed. I should note, there were several guests in the lobby who were witnessing all of this go down, and who gave me sympathetic looks as I took care of whatever they needed.
I