u/hesam2007

I genuinely do not understand this explanation because I followed all of the instructions regarding room lighting and making sure my eyes were clearly visible. Before starting the test, I also checked the image of my face on the screen to make sure that my face and eyes were visible on camera.
The photo I am attaching to this post shows the exact desk, chair, and location where I took the test. As you can clearly see in the photo, there is no window in front of my desk or directly in front of my face. There is only one window beside this area of the room, but when I move forward and sit at the desk to take the test, I am already past the window, and there is only a wall beside where I am sitting. Therefore, I was not sitting in front of a window during the test.
Another important point is that I cannot take the test without my glasses. I need my glasses to see properly, and even my driver’s licence specifically states that I am required to wear corrective lenses. Removing my glasses while taking an online test where I need to read from a computer screen is simply not a realistic option for me.
What makes this situation even more confusing is that only a few days before this test, I took another test in the exact same room, at the same desk and chair, wearing the same glasses, at approximately the same time of day, and under essentially the same conditions. That test was reviewed without this issue, and I successfully received a result.
If the lighting, my seating position, or my glasses made my eyes impossible to see clearly, I genuinely do not understand how almost identical conditions were acceptable only a few days earlier.
Also, before I was allowed to begin the test, the position of my phone, which was being used as the secondary camera, was checked. I was not permitted to start until the system approved the setup. I completed every step that was required of me and did everything I reasonably could to make sure my testing environment complied with the instructions.
This situation has become especially frustrating after all the problems I have already experienced trying to complete this test. I have attempted to take the test eight times in total. Six of those attempts were interrupted during the test because of technical issues, preventing me from completing them. Out of all these attempts, I have only successfully received a result once, and now another test that I managed to complete has been invalidated.
I genuinely do not know what else I could have done differently. I cannot remove my glasses, there was no window in front of me, I checked the camera preview before the test, my secondary camera setup was approved before I was allowed to begin, and I had successfully taken another test under essentially the same conditions only a few days earlier.
All I am asking for is for my case and the recorded test footage to be reviewed carefully and fairly, and for a clear explanation of what someone who is required to wear glasses is actually supposed to do to prevent this from happening.
If anyone has experienced something similar or knows how this can be escalated further after an appeal has been rejected, I would really appreciate any advice or guidance.

I’m genuinely confused about why my test was invalidated, especially since I followed all of the required procedures and instructions carefully.
According to the explanation I received, the review team was unable to clearly confirm who was completing the written portions of the test due to factors such as room lighting, the position or angle of the secondary camera, and other visibility-related concerns. However, I followed every instruction provided to me before and during the test.
I was completely alone in a private room throughout the entire test, which should be clearly visible in the footage recorded by the secondary camera. During the initial room and desk scan, I clearly showed my testing environment, including my desk and the surrounding area. The footage should also show that there was no additional keyboard, mouse, device, or unauthorized equipment connected to or being used with my computer.
Most importantly, I was not even allowed to begin the test until the position of my phone, which was being used as the secondary camera, had been checked and approved. My secondary camera setup was approved, and only then was I permitted to start the test. That is why I do not understand how the same camera position that was approved before the test could later become one of the reasons for invalidating my result.
What makes this even more confusing is that exactly three days before this test, I took the same type of test in the exact same room, at approximately the same time of day, with almost identical conditions and setup. The room, lighting, desk arrangement, secondary camera position, and overall testing environment were essentially the same. I followed the same procedures and did not experience this issue with that test.
Another thing that has made this situation extremely frustrating is that I have attempted to take this test a total of eight times. Out of those eight attempts, six were interrupted during the test because of technical issues, preventing me from completing them. One attempt was invalidated because of the current issue, and out of all eight attempts, I have only been able to successfully receive a result once.
I have genuinely tried my best to follow every rule and instruction exactly as required. After dealing with so many technical issues and now this situation, I honestly do not know what else I could have done differently.
Please, if anyone has experienced something similar or knows what I should do next, how I can escalate this issue, or how I might get this resolved, I would really appreciate your help and guidance. Thank you in advance for any advice or assistance.