PSA - Terrible service from Influx Press
Lately I've got in the habit of buying books from smaller independent publishers like Dead Ink, Valencourt, etc. I got excited about Influx Press after reading about them on this sub.
However - be warned their customer service (for me at least) is literally non-existant. I ordered two books on 13 March but only 1 arrived - and only 1 book was listed on the packing slip. When I checked my web order for the two books I ordered (and paid for) it said "completed".
I emailed Influx and got an immediate reply saying: "Hi honeyhale, sorry about this. I will look into this now and get back to you."
Well it's been over two months now, I've sent 2 follow up emails and had no reply. Just ghosted.
I sent an email to the only other email address I could find for them (their publicity department) and also got zero reply.
Super frustrating. I see that Influx was acquired by a larger publisher in March this year so maybe that has something to do with it? But suffice to say I'm never ordering from them again if they don't reply to customer emails and don't send what you paid for.