u/icanmakesound

We have used Rock Robotic since they released their R2A sensor. Using the R3 Pro V2 now, and having an absolutely horrible customer service experience. Feel like pulling my hair out, they're just talking in circles.

We currently aren't able to process anything; since the switch to the new dongle for the license this past month, processing has been very hit-or-miss if it will work or not. This is true even when pulling datasets from a year ago and trying to re-process them from scratch. Sometimes running the same data set through twice will get two different results. Are we missing something or is this a common experience with Rock? Dealing with their customer service is truly frustrating.