Another terrible host-guest
I know this is not news to any of us. The host-guests.
The person cancelled a reservation within a few hours, instead of calling Airbnb customer support (we explicitly instructed them to call customer support), they are requesting funds from us.
Plus, hosts know we don’t see the money until a day after checkin. Now it becomes our problem to decline the fund request and call customer support to get their refund for them.
If this were a guest, we understand they don’t know how it all works. But a host-guest? Seriously?
What an ass