Floor Food
I just had a former employee from a place call and make a complaint about everything they do there. It's the usual irate ex employee who just wants to complain because they got fired or left on bad terms.
However there is one complaint from this person that I've received from other people about this place. If they drop food on the floor, they keep it. Continue with cooking and serving. I have brought this up at the place before. Because I didn't see it, I feel like I can't do much beyond just talking about it.
They do a lot of fried food, so I guess they assume that high heat is going to kill anything. I've tried telling them it doesn't get rid of chemicals, dirt, or any other physical contamination.
How would you go about addressing this and getting it through their heads?