u/jakabellis

Anybody else hear this constantly from in-house guests ever since we started asking?

I understand the idea is to “add a personal touch” to the guest experience, but it creeps a lot of people out, and they don’t understand that they need their number as well, so that we can find them.

I get it’s not the end of the world, but it just seems like a tone-deaf decision from someone who sits in an office all day at corporate and needs to justify the existence of their job.

(It’s also quite awkward when you’ve had regulars coming in for years that they think you know their name but you don’t.)