Octopus Energy took £400 from my bank (England) now I’m struggling financially.
Hi, so Octopus Energy made a mistake with my direct debit, and instead of taking £200 a month they had set my direct debit to £200 a week.
I noticed this 2 weeks ago when a payment bounced, I called them and they assured me the direct debit was changed back to monthly the date set for 1st of the month.
I just checked my bank and £400 has come out this Monday 2 x £200 from octopus energy. This has put me into -£96 on my bank and left me with nothing for 2 weeks. I’m so upset is there a way to get this money back as I’m going to have nothing for 2 weeks otherwise.