u/jonasr20

So for context I ordered an ebike off alibaba and after a 100 day delay it finally arrived just for it to be the wrong model, 17/14" wheels instead of the 19/17" wheels. Basically they promised me the 19"/17" model and somehow accidentally sent the wrong one so I decided to file a dispute asking for a full refund. After going back and fourth with them offering $150 compensation then $500 then $600 and me not budging they finally sent me this message

"Hi
We truly value our cooperation with you. After discussing with our management, we come up with this special‑solution for you as a gesture of goodwill.
We will ship a brand‑new 19/17 black‑orange motorcycle directly from China.
You do not need to return the existing 17/14 bike, we will give it to you for free. This is a special goodwill offer only for you, not our standard policy.
If you accept this solution, please kindly cancel your refund application, and we will arrange shipment for you right away.
Should you have future purchasing needs, feel free to reach out, we will offer you our best possible price."

I was wondering what the safest way to approach this would be, as this offer does sound incredible but of course they tried to scam me once so I'm sure they wouldn't mind doing it again.

So for context I ordered an ebike and specifically requested "72V battery, with the 19"/17" wheelset" and I requested the seller to show me a photo of the bike with a piece of paper with my name on it before they ship it out. They sent the photo and it was the correct bike. The seller then proceeded to promise that shipping time would be 30-35 days maximum multiple times, however it took about 110ish days. So this already pissed me off and I decided to file a dispute for this for $300.

The bike had arrived and whilst inspecting it I realized it was a completely different bike from the photo. They sent me the 17"/14" wheelset version and it was also missing the side panels to cover the battery.

They now want me to cancel the $300 refund dispute in exchange for $150 compensation as well as sending the missing side panels.

I really just wanted the right model and they won't send me the new wheels as in order to replace the wheels I'd have to get new forks and a rear swing arm otherwise the wheels won't fit on the current frame and they say it is a safety risk because it won't fit.

Ideally I'd like for them to send me the proper wheels and compensate me enough so I can just purchase aftermarket front forks and rear swingarm, which would be about $400 or them send me the wheels as well as providing the proper forks and swing arm so I can build it myself but I'm not sure what I should ask for.

Hi all, I am currently waiting for a parcel that is on the way apparently via boat according to the tracking number they sent. It has been almost 80 days and I have already extended the delivery confirmation for another 15 days. There is currently 9 days left until it automatically confirms. Just wondering what I should do in case it doesn't actually arrive within 9 days. Thanks all.